Ohg Housing Officer - Maidenhead, United Kingdom - Housing Solutions

Housing Solutions
Housing Solutions
Verified Company
Maidenhead, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job details:


  • Job reference


  • REQ004

  • Date posted
  • 13/03/202 Application closing date
  • 28/04/202 Location
  • Maidenhead
  • Salary
  • Circa £32,250 per annum
  • Package
  • Car Allowance £2,621 per annum
  • Contractual hours
  • 3 Basis
  • Full Time
  • Job category/type
  • Blank
  • Blank

OHG Housing Officer:


  • Job description

About The Role:

This is an exciting opportunity to work on the integration of 500 new homes, recently acquired.

You will be working alongside our Estate Manager, providing excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits, identifying residents in arrears or in need of welfare benefits assistance and estate inspections.

Aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high levels of resident satisfaction.


You will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers w appropriate.

Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.


About you:


You must have experience of working in a fast-paced customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role.

You will be good at understanding people and will enjoy talking to and listening to customers.

You will be adaptable to changing situations and have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes.

You will be an effective communicator both verbally and in writing.


Ideally, you will have some understanding of the housing sector and may have been in a customer service agent or similar role previously, but you will be ambitious and be keen to learn and gain experience out in the field.

You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.


The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.


About Us:


Housing Solutions is operating in a very exciting space with significant growth opportunity and a great reputation for achieving results.

We are embarking on an exciting new journey of change and development driven by our corporate strategic goals of
safe, satisfied and sustainable, and we are looking for the right people to join us and help drive the business forward.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England.

We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.


Our mission is to make our
residents proud of w they live and our colleagues proud of w they work, and this mission is underpinned by our company values of
ownership, innovation, teamwork and inclusion.



Why Choose Us:

We pride ourselves on putting our residents at the heart of everything we do.

We are invested in our local community and can see the difference we make in the areas w we live and work.

Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. Achieving the best of both worlds we successfully combine remote working with time together in our spacious offices.


Our substantial benefits package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our 'Healthy Lives, Healthy Minds' programme.


Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.


How to Apply:

The closing date is
28
Interviews will be held w/c **
Employee Benefit Highlights:Ÿ Minimum 25 days per annum + bank holidays Ÿ Buy/Sell holiday scheme Ÿ Generous Pension Plan Ÿ Life Assurance Ÿ Physiotherapy Ÿ Annual Health Events - flu jabs and health screening Ÿ BUPA Membership with cer
More jobs from Housing Solutions
See all jobs of Housing Solutions