Senior Clinical Support Worker - Stevenage, United Kingdom - East and North Hertfordshire NHS Trust

Description

Job overview

We are recruiting for a Senior Clinical Support Worker in the Pre-Op Assessment Unit who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will play a pivotal role in reducing healthcare-associated infections (HCAIs) and maintaining the highest standards of care for our patients awaiting elective surgery.

You must be enthusiastic, self-motivated and flexible in your approach to work and computer literacy is necessary, as your duties will include data entry.

You will also be working with an experienced team keen to offer you support, help and guidance at any time.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

You will have the responsibility of assisting patients with their pre-operative health screening and obtaining the necessary requested clinical test and investigations prior to the patients scheduled elective admission and surgery. You will collaborate with the unit manager and other pre-operative assessment colleagues to ensure the continuous progress and improvement of the service.

You should possess outstanding teamwork skills and the ability to communicate effectively with the public and all members of the multidisciplinary team. This position requires exceptional written and verbal communication skills, strong organizational abilities, and excellent interpersonal skills. Enthusiasm, self-motivation, and flexibility are key qualities necessary for this role. Furthermore, proficiency in computer literacy is essential as the job involves various data entry tasks.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Applicant information pack for further detailed information regarding this role.

Person specification

Qualifications/Training

Essential criteria

• Essential to have your NVQ level 3 in Health and Social Care or equivalent
• Good basic education
• NVQ level 2 qualification
• Good computer literacy skills

Desirable criteria

• NVQ 3

Previous Experience

Essential criteria

• Previous experience working in a health care setting

Desirable criteria

• Currently working in an acute clinical environment

Skills

Essential criteria

• Evidence of good communication skills and ability to engage and promote good working relationships at all levels
• Ability to communicate in a variety of settings with patients of varying levels of understanding
• Understanding of quality and change in the clinical setting

Desirable criteria

• Knowledge of Lorenzo database or equivalent EPR system. Ability to interoperate and analyse straightforward tabula and graphical information
• Understanding of quality and change in the clinical setting

Knowledge

Essential criteria

• Basic understanding of current NHS issues
• Awareness of strategies for maintaining a safe environment for patients, staff and visitors

Desirable criteria

• General knowledge of the role and purpose of the POA service
• Understanding of Preoperative Assessment care pathways
• Knowledge of medical terminologies

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.