Customer Catchment Superviser - Sutton Coldfield, United Kingdom - Sapphire Utility Solutions

Sapphire Utility Solutions
Sapphire Utility Solutions
Verified Company
Sutton Coldfield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Sapphire Utility Solutions are looking for a Customer Catchment Supervisor to work on their Severn Trent Water contract out of one of the sites in the central east region.

Working out of Minworth, Sutton Coldfield

Key Roles and responsibilities.

  • Coach & mentor Crews in all aspects of site work, feedback and quality of I&R, customer service and experience, STW processes
  • Supervise all activities undertaken by DLO & Subcontract crews.
  • Ownership of Customer issues through to resolution.
  • Resolve and close out all ODI related incidents with the client lead as per the client's assurance process.
  • Review uploaded footage and feedback as required following pollutions and flooding's
  • Liaise and escalate directly with the Supply Chain and client at all levels, as required.
  • Ensure Customer Area Manager's and other Customer Service Supervisors are aware of any major issues by most suitable method.
  • Provide effective updates and handovers where needed
  • Adherence with Accident Incident Reporting Procedure
  • Work collaboratively with the Scheduling
  • Attend County meeting with the client
  • Attend crew stand downs.
  • Share toolbox talks and safety alerts.
  • Complete Site Audits to meet contractual KPI requirements 2 site audits per week.
The hours of work are 40 hours a week and flexibility is required. Overtime will be payable.

Company vehicle provided

24 days holiday plus bank holidays

Pension scheme and death in service benefit

Perkbox


Salary:
£28,000.00-£30,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Overtime

Work Location:
One location
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