Customer Service Representative - Aylesbury, United Kingdom - Agria Pet Insurance

Agria Pet Insurance

Verified Company

Aylesbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Agria Pet Insurance has four fantastic opportunities for a
Customer Service Representative to join the team based is Hybrid, home and office days in the Aylesbury offices
. You will join us on a
fulltime, permanent basis and in return, you will receive a
competitive salary.
Start date
:20th February 2023

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight into what's best for pets.

We give back too - including supporting hundreds of animal rescues, protecting over 80,000 rescued animals, and through donations of over£1m to animal charities.

We are a strong, growing business with a supportive ethos and family feel.

We became one of the UK's Best Workplaces in 2020, were awarded Most Trusted Pet Insurer in 2021, and are proud to be one of the only carbon neutral pet insurers in the UK.

About the role:

The
Customer Service Representativewillrespond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

Answer all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance
Objection handling including; policy cancellations, Claims decisions
Undertake departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the inhouse computer systems
Provide and maintain exemplary levels of customer service at all times
Maintain a thorough working knowledge of all policy terms and conditions

Qualifications, Skills & Experience we're looking for in our Customer Service Representative:

Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Enthusiastic and with a passion to achieve positive results
Proactive attitude to learning new things and a fast learner
Ability to cope well under pressure with determination and perseverance

Don't miss out on this fantastic opportunity to join the Agria team - please click
'apply'now to become our
Customer Service Representative -we'd like to hear from you