Supervisor Operations - Broad Street, United Kingdom - BCD Travel Corporate

BCD Travel Corporate

Verified Company

Broad Street, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Start your journey with

BCD:
Grow, connect, collaborate and celebrate with our global team

Operations Supervisor (Hybrid/Remote)**- Full time, United Kingdom_

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching.

As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As an Operations Supervisor
, you will

Provide leadership to a team of travel consultants, including responding to questions and providing direction and feedback
Collaborate with performance data to maximize the effectiveness and efficiency of the team
Develop learning programs for closing own short

- and long-term competency gaps

Assist the consultants by appropriately responding and resolving customers inquiries
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

Extensive experience in the corporate travel management industry
You have Relevant supervising experience
Advanced skills on GDS Sabre
Strong critical thinking and problemsolving skills

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).

We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD
Working at BCD means connecting, collaborating and celebrating.

You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

Flexible working hours and workfromhome or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

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