Assistant Claims Handler - Mansfield, United Kingdom - Highways England
Description
Your new role
National Highways is currently recruiting for an Assistant Claims Handler to join our team on a part-time basis, on a 9 month fixed term contract.
The Assistant Claims Handler has responsibility for supporting the progression of all types of claims, working with a range of stakeholders to ensure the correct information is pulled together to support decision making on settling claims in a timely manner.
This role is to be based in Mansfield.What you'll be leading on
- Responsible for receiving claims and ensuring that these are set up on the administrative system to provide a strong administrative base for audit trails
- Responsible for undertaking vehicle checks and completing VQ5 forms to support decision making for claims, ensuring that information is accurate and correct
- Responsible for holding an overview of the work of the department, allocating cases as they come into the department to ensure that they have sufficient resource
- Responsible for arranging meetings, ensure that attendees are aware and taking minutes of these in order to distribute to share findings
- Involvement in straightforward claims, working with relevant stakeholders to gather information and provide recommendations on actions
- Ensure that information is inputted into relevant databases to provide a clear audit trail, to protect the interests of National Highways.
To be successful
- Understanding of the work of National Highways
- Experience of handling cases, including personal injury and insurance claims.
- Understanding of case management.
- Excellent interpersonal and communication skills
- Competent IT skills; particularly Microsoft Word and Excel
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