Call Centre Operator - Leeds, United Kingdom - CSP U.K. LTD
Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others.Duties:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Perform data entry tasks to update customer accounts and maintain accurate records
- Utilize upselling techniques to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to ensure their satisfaction and build longlasting relationships
- Follow company policies and procedures to ensure consistent service delivery
- Maintain a high level of phone etiquette and professionalism at all times
Requirements:
- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide effective solutions
- Experience in upselling or sales is preferred
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Strong phone etiquette and active listening skills
- Multilingual abilities are highly desirable
Job Types:
Full-time, Permanent
Pay:
From £25,703.72 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 25/05/2024
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