Customer Service Officer - Kettering, United Kingdom - East Midlands Railway

East Midlands Railway

Verified Company

Kettering, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are proud to be
One Team at East Midlands Railway (EMR).

We are passionate about
keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.

With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a crucial contribution to this.

Eight times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Are you enthusiastic, approachable and passionate about delivering great customer service as part of a fun and friendly team? Do you get a buzz from working in a busy, exciting environment where no two days are the same? We're looking for people just like you to recruit into our Talent Pool for a variety of roles in our Customer Services team at Kettering.

Take a look at all the roles we're recruiting to here.

We're currently recruiting for
future
Customer Service Officers for Kettering and Wellingborough **stations.

About the role

As a Customer Service Officer, you will:

Dispatch trains in a safe and timely manner
Provide customers with advice and guidance
Support with security searches at the station
Be proactive and visible to customers at all times
Assist customers boarding and leaving trains as required
Help customers with their train ticket purchases, travel queries, and use expertise to offer advice and guidance on the best options for travel

You will be required to work shifts, including some evenings and weekends and you'll be paid a shift allowance on top of your basic salary.

Not only will you be in line to join a fantastic team, you will also enjoy a wide range of benefits:

Free travel on the East Midlands Railway network.
Discounted travel (up to 75% off across the rail network and other train operating companies)
Friends and Family discounted tickets
Defined benefit railway pension scheme
Employee benefits portal with access to generous discounts, Cycle 2 Work Schemeand many more

This all sound great What are the next steps?