Service Advisor - Norwich, United Kingdom - Motus Truck & Van - Mercedes-Benz

Motus Truck & Van - Mercedes-Benz

Verified Company

Norwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Service Advisor

We have an exciting opportunity for a Service Advisor to join our branch in Norwich.

EXCELLENT SALARY PACKAGE
Salary from £24,000 - £26,000 pa basic (OTE up to £28,000 including company bonus)

SHIFTS AVAILABLE
07.00am - 2.30pm

1 in 4 Saturdays: Mornings 8:00am - 1:00pm

Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced

professionals who specialise in providing support to businesses of all shapes and sizes.

Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.

Company Benefits
From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:

30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
Autoenrolment Pension Scheme with employer contribution
Career progression opportunities
Death in service benefit
Quarterly Awards (Leading Stars)
Long Service Awards
Refer a friend introduction fee
Internal engagement initiatives
Employee Assistance programme
Salary Finance (Low interest loans & financial advice including savings)
Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more

What you will do

Advising on technical queries or issues
Booking vehicles into the department for work to be carried out
Informing customers of the progress of their vehicle
Cross selling products and services where applicable
Finalising the invoice on completion of required work
Promptly greet customers in the service department.
Perform a walkaround of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services.
Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Generate service order estimates and quotes for customers.
Understand the technician's diagnosis and service recommendations.
Explain cost, service process and time requirements to customers in detail

For this role it is essential you have experience of working within a customer focused role within the Motor industry.

You also need to be organised, able to multi-task and manage a busy workload.

Who You Are?

Be a driven individual
Have the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment
Have an interest and passion for commercial vehicles
Driven by exceeding targets
Have the ability to lead and motivate the team
Have a knowledge of the motor trade and a genuine interest in the brand
Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners
You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team
Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand

We keep the country moving

Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks.

Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles.

It's why we come to work every day.

Our branches

We operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.

Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more

What's in it for you?

Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.

We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£28,000.00 per year

Benefits: