Customer Service Advisor - Metro Riverside Park, United Kingdom - Hadrians Recruitment

Hadrians Recruitment

Verified Company

Metro Riverside Park, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Bilingual Italian/ English Speaking

Hybrind working model so applicants would be expected to be in the office a minimum of 2 days a week.

Working hours:
Shifts between 8am-8pm working 5 out of 7 days. This is hybrid position, with employees expected to be in the office twice a week.

An exciting opportunity has arisen to be part of this recently launched North-east based organisation.

Combining a wealth of expertise, the business has been created to provide support services and other value-added services to the Fintech sector.

Established specifically by a Team of industry leaders and innovators with a track record of success, we're excited to now be recruiting additional operational Team members who want to join the business to help and shape its continued success.

Providing an exceptional customer experience they offer clients a multi-lingual, omni channel solution. Based in the North East of England their Customer Experience teams are centric to the exceptional service they deliver.

What you'll do:

Ensure the service we deliver is aligned with agreed SLA
Proactively identify opportunities to constantly improve services to customers and clients

Experience you'll bring:

Experience of working in a team focused environment
Excellent customer service skills, and ability to effectively manage and resolve queries
Competent use of Microsoft Office software, particularly Excel and Outlook
Highly organised, able to prioritise and manage own workload without supervision
Experience of working within a customer service/contact centre centre utilising relevant technology and equipment supported by CRM systems