Administrative Officer - Wallasey, United Kingdom - Wirral Community Health and Care NHS Foundation Trust

Wirral Community Health and Care NHS Foundation Trust

Verified Company

Wallasey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Provide administrative support to clinical services.

The creation of appointments for clients and liaising with a range of service users/ carers, partners, colleagues and visitors.

To act as a first point of contact for all forms of communication for the clinical staff and carers hence supporting the delivery of a high quality service.

Provide administrative support to clinical and non-clinical services to Children's dietetic and Children's speech and Language

The creation of appointments for Clients and liaising with a range of service users/carers, partners, colleagues and visitors.

To act as a first point of contact for all forms of communication for the clinical staff and carers hence supporting the delivery of a high quality service.

Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and soon to be Knowsley.

The children's Dietetic Service is a specialist service supporting all children aged 0-19 (up to 25 years with SEND) living in Wirral who have complex feeding difficulties.

Our aim is to ensure that all children and young people meet their nutritional requirements to facilitate optimal growth and development.

Children are seen in a variety of settings including clinics, schools, care settings and their own homes.

The children's Speech and Language Therapy Service is a specialist service supporting children and young people.

The service recognises and builds upon strengths and focuses upon improving outcomes captured directly through the voice of the child or parent.

The service will be provided to children and young people in Wirral from birth until aged 19 with speech, language, communication, feeding and swallowing needs, and up to 25 years with identified SEND needs.

The service is delivered in the most appropriate setting for the child, depending on age and need. This may be in a community clinic, school, hospital or at home.

Act as first point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services
To receive and coordinate telephone calls from a variety of sources answering queries from staff, clients and others
To take forward messages as appropriate
Provide support with all office administration for the services e.g. scanning, photocopying, laminating, using clinical IT systems
To plan and prioritise own workload effectively and efficiently using time management skills
Assist with client care pathways e.g. contacting clients/ staff and gathering further information
Sending out information and equipment on request, making notes in case files and information systems when items are sent out
Responsible for safe use of office equipment
Setting up and maintaining all templates, etc. for letters/ data capture
Maintain shared drive in an organised and accessible fashion
Produce/ order service user literature, booklets and maintain stock levels under supervision
Compile training packs/ information packs for talks, training, meetings
Collation of data from information systems in readiness for analysis
Support/ attend clinics/ sessions, rearranging appointments when necessary, capturing appointment details onto data capture system and gather appropriate documentation
Booking home visit appointments with clients over the telephone and capturing appointment details onto data systems
Maintain accurate information on databases and systems including excel and access any other clinical system working within standard data entry procedures
Maintain service user privacy and confidentiality in line with Wirral Community Health and Care NHS Foundation Trust policies
Liaise with associated agencies or external organisations as necessary, clinical and nonclinical e.g. transport, interpreters, GPs, escalating when appropriate
Utilising clinical IT systems to enter confidential patient data using computerised information systems in line with Trust policies and procedures ensuring that information reported is accurate, timely and to the required standard
Scanning documents and attaching to service user notes
Attend staff meetings and take minutes if requested
Monitor and order stock to agreed levels
Providing flexible administrative and clerical cover as required meeting the needs of the service. This might occasionally involve working at another base during cross cover arrangements
Participate in the future development of the service
Adhere to and/ or take part in the departments nonclinical review tools and audits
To participate in personal objective setting and review, including creation of a personal development plan
Attend all mandatory training required by the Wirral Community Health and Care NHS Foundation Trust and any compulsory inhouse training
Unlock smart cards

This is not intended to be exhau