Customer Support Agent - Kingston upon Thames, United Kingdom - Wolters Kluwer

Wolters Kluwer
Wolters Kluwer
Verified Company
Kingston upon Thames, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibilities:


  • Provide excellent software support that is efficient in response times and effective in resolution.
  • Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access
  • Liaise with internal teams where necessary to help find a resolution
  • Understand key business drivers and build knowledge of products, company, processes and customers
Skills & Competencies

  • A working knowledge of accounting and bookkeeping or a recent degree in Accounting, Finance or Business Administration
  • Good problemsolving skills
  • Ability to learn new software products quickly
  • Professional and excellent communication skills, both written and verbal, to deal with customer representatives at all levels
  • Ability to learn and adapt to new technologies quickly
  • An appreciation and a commitment in delivering outstanding customer service
  • Good work and team ethic
  • Ability to use time well and deliver work on the agreed time frames.
Our offering

Wolters Kluwer offers a flexible approach to working.

You will be expected to be in the office 2 days per week and will be able to work from home on the other days if you wish.

We have a positive workplace culture with a focus on personal development.

Career Progression


There is opportunity to progress through different levels within Customer Support as you gain further knowledge and experience, but opportunities also exist outside of the department in other areas of the business such as in technology, product management or professional services.

Customer support is a great department to start your career at Wolters Kluwer whether you have just graduated or have some years of work experience behind you
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