Customer Service Advisor - Sittingbourne, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Sittingbourne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor / Administrator

Based in Sittingbourne

8am till 5pm, Monday - Friday

£20,000 - £23,000 per annum


Here at Howells, we are working with a leading contractor to find a successful and proactive Customer Service Advisor / Administrator.


Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once and will support the branch with a variety of general admin duties.


Key duties & responsibilities:

  • Provide clients and customers with excellent, first contact resolution services across multiple channels.
  • Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
  • Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
  • Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour).
  • Using company systems to process orders adequately in order to invoice clients
  • Updating the system with all interactions with residents
  • Processing supervisory or trade reports to determine action required to resolve repairs
  • Maintain logs and monitor variation request.
  • Answering payment queries of both sub contract and client.
  • Working with Supervisors and trades people to organise and schedule work
  • Ordering equipment needed for the operatives job
  • Keeping all activity logged and uptodate in an accurate manner.
  • Liaising with staff at customer sites keeping them uptodate with progress information.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.


We are looking for someone who enjoys a varied and busy role, and will be happy to support other team members where necessary.

Howells is acting as an Employment Agency in relation to this vacancy.
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