Customer Support Specialist - Watlington, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Watlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a Customer Support Specialist to join our client in Watlington.

Our client offers fantastic benefits and hybrid working - 3 days in the office and 2 from home.

Duties include

Liaise internally and externally to ensure the highest level of service is provided to the Partner to meet their requirements in line with KPI's
Progress all existing client issues that are assigned and update the status to the business teams accordingly
Ensure all relevant information that is partner specific is updated and noted on the relevant documents and systems
Own all partner returns and issues to completion
Work closely with the Business Managers and account receivable teams
Process all orders and ensure order confirmations are issued within one working day of receipt of order
Quotation requests are all managed and all information provided to the customer is accurate
Back order is managed on a daily basis and all information regarding delays to orders is relayed to the customer in advance

Skills/Experience

Experience of having worked in Customer Service
Strong communication skills, both verbally and written with the versatility to communicate at all levels
Ability to really listen to what the customer needs and understands the urgency required, handles challenging conversations and copes well under pressure
Commercially astute

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.