Night Porter - Glasgow, United Kingdom - Millennium and Copthorne Hotels

Millennium and Copthorne Hotels

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Are you a Night person?_
- _Do you enjoy delivering excellent customer service?_
- _Are you a great team player?_

If so, this could be an ideal opportunity for you_

As a Casual Night Porter, key responsibilities include:

Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
Cashing up procedures
Following the check in and check out policy procedures for guests arriving late or departing early
Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
Ensuring the restaurant is set up and prepared for Breakfast

What we are looking for:

Previous experience in a quality hotel
Experience of Night shift
Excellent communications skills
The ability to work well under pressure with a positive, 'can do' attitude
Excellent customer service skills
Experience of using a Front Office Management system, e.g., Opera
Ability to work a variety of shifts, depending on the needs of the business

About The Hotel:

The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city's cultural and retail activities and stylish guest rooms.

Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.

The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu.

The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.

About The Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.

In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection.

Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you:

We offer a competitive benefits package including:

Cash Health Plan cover option
Career development pathways and regular salary reviews
Employee Discounted Accommodation and F&B discounts worldwide
Life Assurance, where applicable
Apprenticeship/Placement/Training opportunities
Meals Provided on Duty
Social Events, Wellbeing and Team Activities
Uniform
Length of Service related holiday scheme
Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

To apply:

Please forward your CV outlining your suitability for this role.

Work Location:
In person

Reference ID:
NP_GLW_CAS