Operational Excellence Coordinator - Brierley Hill, United Kingdom - Zenergi

Zenergi

Verified Company

Brierley Hill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

For over 30 years Briar have proudly delivered energy efficiency, carbon management and cost reduction solutions to some of the most recognised brands in the country.

Our service covers everything from upfront strategic planning, right through to project management and implementation.

We offer the opportunity to work an exciting new role for a market-leading award-winning consultancy.

We are part of The Zenergi Group, a successful and growing business with an excellent reputation for customer service represented by a 97.5% customer retention rate.

We strongly believe in supporting every one of our team to become the best they can during their Zenergi journey.

We are committed to providing a positive environment where people can grow and develop both professionally and personally.

We wish to grow and diversify our business not just in terms of products and clients, but also in terms of our internal operations in respect of people, process and technology.

Position:

Main responsibilities

Support Teams with workforce capacity planning, forecasting, and scheduling (jobs/tasks/projects)
Monitor operational delivery dashboards and track compliance with the schedule, highlighting any issues or risks which may impact performance, including achieving the right balance between quality and quantity.
Provide regular updates to management, utilizing key metrics such as utilization, capacity, missed deadlines, and 'pinchpoints' and highlight any areas of opportunity or concern.
Recommend and action plan agreed interventions.

General

Advocate the development and adoption of technologies to deliver the digital strategy within Briar
Support implementation of digital solutions.
Support development of communication and training materials
Provide adhoc operational delivery reporting and commentary as required
Assist with the development of business cases for additional solutions.
Encouraging a culture of continuous improvement across teams, highlighting the benefits aligned to our strategic plan
Raise, manage and resolve any issues impacting performance of relevant software and technologies (i.e. mpro5)
Work with Teams and software providers to innovate and develop new capabilities to maximize return on investment
Manage 'Quality and Compliance' aspects such as ISO, Audits, NPS, eNPS, identifying and implementing 'Continuous Improvement' recommendations
Manage relevant communications to ensure high level of engagement, adoption, and collaboration
Day to day liaison point between Briar and external technology providers to ensure digital workflow/workplace technologies remain fit for purpose.

Requirements:

Requirements - experience:

Essential

Good communication skills (both written and verbal)
Problem solving skills ability to find solutions
Organizational and planning skills
Project management skills
People management skills

Desirable

Experience of process mapping techniques and software (Visio)
Data analysis experience
Report writing and graphical presentation experience
Knowledge of workflow systems (mpro5)
Knowledge of Lean Six Sigma methodologies, tools, and techniques

Requirements - qualifications

This role can be viewed as a potential development opportunity, therefore no mandatory specialist qualifications are required

Requirements - personal characteristics

Organisation skills plan and manage concurrent tasks effectively
Relationship skills engage, encourage, and inspire at all levels
Collaboration skills work across teams (at all levels), share ideas, insights, and best practices
Eye for detail spot errors, discrepancies, inconsistencies, and challenge these
Listening skills capture and absorb detailed information accurately, and at pace
Empathy appreciate and represent varying perspectives in an unbiased and impartial manner when required
Inquisitive explore, learn, and gain insights and understand thoughtprocesses
Challenging constructively challenge traditional thinking, to generate new ideas
Customer focus adopt and advocate the customer perspective

Other information:

Other points:

Job Type: Permanent (Full Time)
Location: Brierley Hill, West Midlands
Working hours: 09:00 05:00pm (half hour lunch)
Salary: £28,000.00

Benefits:

Pension scheme current minimum contributions are 4% Employer 5% Employee.
23 days holiday + bank holidays. Increasing to 25 days after 5 years' service.
Employee Benefit Trust eligibility after 2 years.
Employee EV Scheme
Yearly Company events. Strat highlights video
YouTube (ctrl click)
Zen points: recognition of your hard work

- points go towards a Love2Shop card.

Benefits pot: Each year there will be a selection of items to choose from, such as a birthday treat, and a HR treat such as additional holiday. (Available after successful completion of probation)
Zen Academy: A bespoke training programme ope