Supporter Donations Assistant - London, United Kingdom - Macmillan Cancer Support

Macmillan Cancer Support

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fixed Term Contract ending 31st
December 2023

Full time (34.5 hours) - we are open to a conversation about how you work these hours

Location - Split between home and our London Office : minimum 1-2 days per/week in the office OR Home-Based - _*training provided in London office_

London:
£24,500 - £27,500 per/annum

National (home-based):£21,450 - £24,000 per/annum

Looking to gain operational customer care experience within a large, complex, and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...

About the role

The Supporter Care department is looking for a Supporter Donations Assistant to join
our
Supporter Donations Team for our Peak Season.

You'll be processing high volumes of income and inputting them on the income system, resolving queries from our supporters, sending personalised thank you letters and helping to process Gift Aid sponsorship forms.

In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels, process online event registrations & donations, revalidate eligible Gift Aid, cleanse data and address all queries related to donations.

You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.

We would love to hear from people who:

Are target driven and someone who always meets deadlines
Have an eye for detail and investigate
Are passionate about creating meaningful written correspondence in line with brand guidelines
Are happy working on repetitive tasks and can cope with highvolume data processing
Able to pick up new technical systems and complex processes quickly
Strive to offer unrivalled customer service to supporters and internal teams
Enjoy working in a large, fastpaced team

About us

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

**Recruitment Process