No further applications will be accepted for this offer, we have other related job offers that you can find below.

Customer Service Advisor - Gloucester, United Kingdom - ProCook

ProCook

Verified Company

Gloucester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

Working within the Customer Service Team as a Customer Service Advisor your role will be to provide an outstanding level of Customer Service to all our customers, whether that be verbally over the telephone or in written communication

Key Responsibilities:

Always be a positive brand representative for ProCook.
Responsible for the completion of online orders following internal processes.
Capture Customer feedback about products and report any manufacturing defects to the Team Leader following the fault reporting process.
Liaise with couriers where necessary to ensure successful delivery of our goods.
Respond to productrelated questions from Customers.
Protecting customer information, including sensitive financial information, in accordance with Company Policy.

Skills, Knowledge and Expertise:

Provide an outstanding level of customer service.
Demonstrate excellent written and verbal communication.
IT literate, specifically Microsoft Outlook and awareness of full MS Office suite, with good numeracy skills.
Able to always maintain a positive and enthusiastic attitude.
Organised, with the ability to manage multiple concurrent tasks.
Able to work as part of a team supporting colleagues and promoting excellent team spirit.
Ability to prioritise workflow to meet deadlines.

Behaviours

Adopt a helpful and flexible attitude.
Demonstrate a positive attitude to change.
Reliable, trustworthy and can use your own initiative without supervision but also correctly just when you need support.

Initially working Mon - Friday 9am - 5pm during the training period.

Once trained this role will be working on a shift pattern:

Week one:
Weds, Thurs & Friday

Week two

Mon, Tues, Sat & Sunday

Hours are 8am to 8pm Monday to Friday and 9am to 6pm Saturday and Sunday

About ProCook:

ProCook is the UK's fastest growing quality cookware brand.

We design beautiful, high spec cookware, kitchen knives, tableware and kitchen accessories, saving our customers up to 50% compared to other leading brands.

We take great pride in going the extra mile to ensure our exclusive products are second to none.

We're a multichannel retailer currently trading via 60 stores across the UK and a hugely successful eCommerce site. The company continues to grow and improve thanks to a dedicated, loyal and happy team of staff.

We are rightfully proud of our exceptional team who enable us to reach our goals - from creatives to developers, operational staff to front-line retail & call centre teams, we are committed to attracting and retaining the best talent.

By joining ProCook you'll have a great opportunity to make a real contribution to this dynamic, forward-thinking business. It's a lively, challenging organisation where everyone's input counts. We've created an environment that is conducive to collaboration, making ProCook a great place to work.

Our new, purpose-built Store Support Centre in the beautiful county of Gloucestershire boasts a free on-site gym, a fantastic subsidised restaurant, secure cycle storage and a social committee that organises regular events.

We're situated right next to the M5 between Bristol and Cheltenham, so Store Support Centre is easy to reach from a large catchment area.

ProCook is proud to be certified as a B Corp, joining a select but growing group of companies committed to using business as a force for good.