CRM Administrator - Chelmsford, United Kingdom - Juniper Education Group

Juniper Education Group

Verified Company

Chelmsford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key purpose of job

As part of the CRM, BI & Sales Enablement's team, you will work alongside the Sales Enablement Manager; Sales Support Administrator; and Business Analyst to contribute to the provision of effective and efficient processes across a cross section of teams within Juniper.

The main purpose of the role is to maintain and develop our company CRM in order for it to function as needed for all teams and to ensure it is user friendly to help encourage increased engagement.

Your initial focus will be to review the process flow for each team, to develop functionality to fill any gaps, and to design training plans for department training of CRM Champions.

Key responsibilities and accountabilities:

Day to day management of CRM database
Develop and keep user guides and best practice documentation up to date
Maintain CRM data accuracy and ensure data governed appropriately
Develop and maintain easy to use support tools
Work with system users and business teams to improve CRM training and guidance to ensure compliance, consistency and validity of data and reporting
Management of the organisational modelling, data setup and the general systems administration
Resolving user issues escalated from 1st line support
Assisting divisions on how to build dashboards and reports and train how to use them effectively
Management of user licences
Developing, testing and deployment of new features and functionality, modules, automation etc
Testing of CRM changes developed by Sugar CRM
Liaising with technical support at Sugar where required
Other tasks as appropriate to the role

Key attributes and competencies:

Ability to demonstrate excellent verbal and written communication skills.
Experience of producing and explaining detailed reports, guidelines and procedures for CRM or database
Ability to learn quickly/selfmotivated to figure things out
Creative, takes initiative, highly enthusiastic
Experience of designing and delivering training courses
Highly organised individual with strong attention to detail
Understanding of and proficiency with database architecture, logic and usage
Knowledge of or experience of working within the education sector
Ability to prioritise, multitask, and perform effectively under pressure.
Passionate about data governance and a drive to ensure all data is maintained to a high standard