Customer Service and Operations Advisor - London, United Kingdom - Speedy Freight

Speedy Freight
Speedy Freight
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job description

We are a successful National organisation providing logistics solutions. Part of one of the UK's leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is
'To be the first choice to deliver every single time. To always be there for our customers and our team'


Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.


Responsibilities & Objectives

  • To effectively negotiate prices with customers.
  • Receive orders over the telephone and input into the company computer systems.
  • Schedule appointments for sales staff to meet prospective customers.
  • Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
  • To work to deadlines and work independently when required.
  • Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover oncall rota system.
  • To contact businesses by telephone to promote product/services.

Qualifications

  • IT Literate including Microsoft, word, excel and outlook.
  • Written, oral English and Mathematics to GCSE standard
  • Excel / PowerPoint presentations skills.

Experience

  • Telephone experience
  • Strong customer service ethic with negotiation and telesales skills
  • Excellent verbal and written communication skills
  • Articulate with a confident phone manner
  • Good organisation skills with the ability to multitask and prioritise workload
  • Ability to source own leads through research

Job Types:
Full-time, Permanent


Salary:
£22, £25,000.00 per year


Salary:
£22,000.00-£25,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 16/02/2024


Reference ID:
N/NW CSA
More jobs from Speedy Freight
See all jobs of Speedy Freight