- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge).
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Help achieve sales targets as set out by the Aftersales Service Manager
- Strong Customer Service / Administrative experience
- Flexible approach and a positive attitude
- Motor Trade experience is desirable but not essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving licence
- Evidence of 'Right to Work' in the UK
- Performance-related bonuses that enhance earning potential
- A supportive team that fosters professional growth and development
- Access to state-of-the-art equipment and facilities
- Continuous training to keep abreast of the latest industry advancements
- Generous holiday allowance and a comprehensive benefits package
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Service Advisor Motor Trade Job - Edgware, United Kingdom - Pybus Recruitment
Description
Job Title:
Service Advisor (Car Dealership) Must have Automotive experience
Location:
Edgware
Salary:
£28,500-£31,000 (depending on experience) + bonus – OTE £33-36K
Full Time and Permanent – Monday to Friday with 1 in 4 Saturdays
Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Staines is on the lookout for a dynamic Service Advisor to join their high-performing team.
The role offers a chance to work within a supportive environment that values the contribution of each team member.
The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development.
Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.
Job Duties:
About You:
Company Benefits:
