Technical Support Team Leader - Newcastle upon Tyne, United Kingdom - Netwirking Ltd

Netwirking Ltd

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£30,000-£35,000 per year based on experience

Monday-Friday

Office Based
Our client is a market leader in the provision of bespoke management software to medical professionals worldwide.

With over 30 years experience in their sector, they are looking for someone with an IT background who also possesses the skills to develop and tutor junior members of the team.

Key responsibilities include;

Leading and supporting a small team of support technicians
Quality control of teams case logging and phone calls
Incident management and resolution of technical issues.
Directing, supporting, training and developing the team to optimise performance
Introducing or improving performance KPIs and measures where required.
Recruiting new staff when required.

About you;

3 years of relevant senior IT support experience
Excellent leadership skills
Good understanding of general server, workstation, storage and networking technologies
Excellent communication skills
Good documentation skills
Customer focussed
Maintain awareness of new and emerging technologies
Ability to motivate self and others