Administrator/virtual Receptionist - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To manage the administration and virtual reception duties of the virtual consultations platform.

To provide a professional, comprehensive and efficient service to the Trusts outpatient based clinics at City Road and its associated satellite units.

To promote a positive image of the Trusts outpatient services through the provisionof excellent customer service to patients, relatives/carers and external stakeholdersdemonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, inboth paper and electronic record-keeping.

To ensure adherence to the Trusts Access Policy at all times.

To be responsible and accountable for all virtual consultations booked on the platform fordesignated service or group of services across the trust.

To monitor the platform and ensure all patients are attended to efficiently and accurately. Toensure that any potential issues are escalated according to the Standard Operating Policy.

To work as part of a team on a rota basis and provide cross-cover for other members of staffwithin the team to ensure consistent and effective service is maintained during periods of annualleave and sickness as required.

To undertake basic troubleshooting and escalate more serious issues to your line manager.

To attend and contribute to weekly team meetings, providing reports andanalysis on waiting times and technical or information governance issues experienced.

To build and maintain good working relationships with outpatient colleagues across the trust.