Service Administrator Mercedes-benz - Weybridge, United Kingdom - Hedin Automotive London Ltd

Hedin Automotive London Ltd

Verified Company

Weybridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Hedin Automotive London operates in the UK across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford.

It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.

At Hedin Automotive London, our ambition is to be the absolute best at all things Mercedes-Benz Our people make the difference, supporting the organisation by delivering a great customer experience and achieving our commercial goals.

Our environment is genuine, friendly, collaborative, fast-moving, working together to achieve our objectives. We encourage innovation and support personal development and professional growth, investing in training & development.

Position:

We are looking for a
Service Administrator to join our team at Mercedes-Benz
Brooklands. This is a fantastic business, one of the premier Dealerships in the UK, situated within
Mercedes-Benz World - check us out online

This is a high-volume premium workshop, we expect the highest levels of dedication and professionalism and in return we will reward you with a salary and benefits package that reflects our commitment to you.

The role of the service administrator is crucial to providing administrative support to all areas of the aftersales department, as directed by Aftersales Manager.

In this role you will respond to customers' requirements, ensuring that no unauthorised work is undertaken and that customer queries are handled quickly and efficiently.

You will also provide administrative support to the service department ensuring that all invoicing takes place in an accurate and timely manner and that documentation is processed in line with company procedures.

About you:

Alongside previous experience within a similar administration role, other skills and experience typically required include:

Ideally automotive industry
Excellent customer service and administrative skills
Excellent organisation skills
Ability to work effectively within a team environment
Competent I.T (Information Technology) and system skills
Comfortable working under pressure, at peak trading times

About the role (Overview):

Key responsibilities in this role include but are not limited to:

To provide administrative support to all areas of the Aftersales department
Job pack preparation
Prioritising all invoicing and release notes
To support the Used Car warranty claim process
To invoice and claim manufacturer warranty repairs, retail repairs and Internal repairs to a suitably high standard that minimises queries and debt
Follow company banking process
WIP management including Rebooking for Parts received
Updating customers with parts on order
Administration support with work in process records
Filing and archive management

Benefits:

Opportunity to join our colleague car scheme
23 days holiday pa, rising to 25 after 2 complete years' service.
Company pension scheme
In service Life Assurance
Access to an Employee Assistance Programme and Mental Health First Aiders
Friends and family discounts for Service and Repairs
Access to online benefits platform offering cycle to work, schemes shopping discounts and more
Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future._