Customer Relations Coordinator - Croydon, United Kingdom - Hedin Automotive London Ltd

Hedin Automotive London Ltd

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford.

It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.

Position:

We have an opportunity for a
Customer Relations Coordinator to join our sales team at our
Mercedes-Benz of Croydon dealership, on a permanent full time basis for 40 hours per week, Monday - Friday.

About you:

Being the first point of contact you will provide an exceptional experience for customers visiting our showroom.

You will be passionate about the brand and responsible for creating the right first impression, facilitating a smooth and timely transfer of the customer throughout each stage of the enquiry and sales process.

About the role (Overview):

Welcome all customers who visit our showroom in a professional and courteous manner, striving to deliver a best in class experience
Maintain a working overview of the day's appointments and manage the flow of customers in the showroom to ensure wait times are kept to a minimum
Obtain accurate information and introduce customers to the sales executive team/service department handing over all relevant details
Be proactive in ensuring that the showroom is kept clean, tidy and within the Hedin Automotive London/Mercedes-Benz brand guidelines
Ensure that customers are offered refreshments during their visit and keep them informed periodically during any waiting periods
Maintain accurate records in the CRM system to ensure the entire customer journey is tracked at all times
Provide information to the Sales Managers each day detailing the appointments/walkins so that these can be followed up to make certain that all lead opportunities have been maximised.

Benefits:

Opportunity to join our colleague demonstrator or lease car scheme
23 days holiday pa, rising to 25 after 2 complete years' service. Plus average commission holiday pay
Company pension scheme
In service Life Assurance
Employee Referral Scheme
Access to Employee Assistance Programme and Mental Health First Aiders
Friends and family discounts for Service and Repairs
Access to online benefits platform offering cycle to work, schemes shopping discounts and more.
Long Service Recognition
Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future._

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