Mercedes-benz Host - Weybridge, United Kingdom - Hedin Automotive London Ltd
Description
About us:
Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford.
It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.
Position:
We have an opportunity for a
Service
Host to join our
aftersales team at our Mercedes-Benz
Brooklands Dealership, on a permanent full/part time basis (we can talk) Monday-Friday with potential Saturday's on a rota basis.
Mercedes-Benz World brand centre, considered the most prestigious showroom in the UK
About you:
Being the first point of contact you will provide an exceptional experience for customers visiting our Service department.
You will be an ambassador for Hedin Mercedes-Benz and responsible for creating a great first impression, facilitating a smooth and timely service/repair visit.
About the role (Overview):
Key but not exhaustive list of typical duties:
- Ensuring Service check in and handover process for all visiting customers is followed.
- Customer interactions meet the brands expectations and to support through excellence customer service programme.
- Greeting all booked service guests into the showroom.
- Taking keys and details from customers who would like to 'Quick Drop' their vehicles.
- Greeting all nonappointed service walk in guests into the showroom, qualifying their enquiry.
- Maintaining the up keep of the waiting area and any refreshments or comfort needs required by our customers
- Managing the service message board ensuring the team are aware of messages to be responded to
Benefits:
- Opportunity to join our great value colleague lease car scheme
- 23 days holiday pa, rising to 25 after 2 complete years' service
- Company pension scheme
- In service Life Assurance
- Employee Referral Scheme
- Access to Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, schemes shopping discounts and more.
- Long Service Recognition
- Career development and progression both in the UK and abroad.
- Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future._
More jobs from Hedin Automotive London Ltd
-
Cashier
Croydon, United Kingdom - 2 weeks ago
-
Service Advisor
Dartford, United Kingdom - 2 days ago
-
Part Time Showroom Host
Dartford, United Kingdom - 3 weeks ago
-
Service Host
Croydon, United Kingdom - 2 days ago
-
Customer Relations Coordinator
Croydon, United Kingdom - 2 weeks ago
-
Service Host
Weybridge, United Kingdom - 1 week ago