Team Administrator - Reigate, United Kingdom - Surrey County Council

Surrey County Council
Surrey County Council
Verified Company
Reigate, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction


This role has a starting salary of £26,777 per annum based on a 36 hour working week.
If you have a passion for delivering excellent customer service, actively seeking to support change and you thrive working in a fast paced environment - we want to hear from you


We are excited to be hiring two full-time
Administrators to join our expanding team within the Children, Families and Lifelong Learning Business Support Team located at our Woodhatch Place office in Reigate, providing support to front line Social Workers based in the South East of Surrey.


Rewards and benefits

  • 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
  • Option to buy up to 5 days of additional annual leave
  • An extensive Employee Assistance Programme (EAP) to support health and wellbeing
  • Up to 5 days of carer's leave per year
  • Paternity, adoption and dependants leave
  • A generous local government salary related pension
  • Lifestyle discounts including gym, travel, shopping and many more
  • 2 paid volunteering days plus 1 team volunteering day per year
  • Learning and development hub where you can access a wealth of resources
  • A workplace designed with wellbeing in mind with agile spaces and expansive grounds

About the team
Children, Families and Lifelong Learning provides a range of highly specialist services to vulnerable children and young people.

Services are delivered directly to children and their families within extensive statutory frameworks and the Social Care teams working in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups.


About the role

As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient and flexible service.

You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency; being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually.


As a motivated, enthusiastic and ambitious individual, with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.

Key tasks that you will complete within this role will include:

  • Arranging, attending and minuting multi agency meetings with professionals and families
  • Producing high quality minutes to an agreed standard, delivered to statutory deadlines
  • Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams
  • Accurately recording and uploading information received onto a central database
  • Updating and maintain databases and spreadsheets with performance and task data
  • Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines
  • Administrative tasks

Shortlisting criteria
To be considered for shortlisting your CV and answers to the questions below will clearly evidence:

  • Comprehensive minute taking with laptop experience, including ability to note take extensive multi agency meetings
  • Exceptional organisation and prioritisation skills
  • Outstanding customer service and communication skills both verbal and written
  • Proactiveness and adaptability
  • Please list the specific skills and qualifications you have that are relevant to this job
  • Please outline your previous administration experience
  • Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop note taking experience (ideally within meeting settings)
  • Please describe, and give examples, of how you deliver excellent customer service

Contact us
A basic DBS 'Disclosure and Barring Service' check (formerly known as CRB) will be required for this role.


Our values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

**Our commitment
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