User Researcher - Hackney, Derbyshire, United Kingdom - Hackney Borough Council

Description

At Hackney Council we have an ambitious vision to make the borough fairer and safer, greener and healthier and a great place for every child to grow up. To help deliver that vision, we are developing a cross-council transformation programme supported by a brand new team. The transformation team will work with colleagues across the council to deliver improved services for residents.

Our programme is in development and we will work flexibly so you will work on a varied range of projects. Our current areas of focus include:

– Securing better community outcomes by preventing problems developing and reducing demand

– Driving up residents experience of contacting and working with the council

– Modernising how we work ensuring we are efficient and high performing

In this role, you will lead on developing co-production approaches to ensure the voices of staff, our partners and residents are at the heart of our design and decision making. You'll plan, arrange and facilitate appropriate user research during discovery and throughout subsequent design work to support the improvement and reimagining of end-to-end service experience to deliver positive outcomes.

Just as important as your background is your mindset – we're committed to putting residents at the heart of what we do and designing and delivering inclusive services that work for everyone. You'll need to be committed to doing the best for local people and share our values of being open and inclusive, ambitious and proud, and pioneering and proactive.

Hackney is one of London's most diverse and exciting communities. With a new directly elected Mayor recently elected and the new cross council transformation programme being developed there's never been a more exciting time to work in Hackney.

If you have the technical skills we're looking for, experience in local government or a similar environment, and you share our values please get in touch.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications : 9 June :59)

Interview date : To be confirmed

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: