Events Coordinator - Leeds, United Kingdom - The Barista - Mobile Coffee Company

The Barista - Mobile Coffee Company
The Barista - Mobile Coffee Company
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Positional Contract


Title:
Events Coordinator


Reports to:
Operations Director // Elsie role

Positional Summary

  • Manage the preevent organisation process with all clients, ensuring that all requirements are captured accurately and shared internally to allow for a successful event.
  • Liaise with external suppliers and manage product leadtimes to produce a wide range of branded items in line with our client's brand guidelines.
  • Contact clients for post event feedback, ensuring that any feedback is carried forward to future events and shared with the relevant team members.
Position Details

Key Accountabilities How to achieve this
Ensuring that BARI is used in the most effective **Follow the Pre-Event process at all times way to manage clients through the company's Pre
- ** Liaise with the client in a professional, friendly manner and provide a responsive
Event organisation process. and informative service

  • Continually use BARI to record and process client requirements, event requirements and fulfil bookings.

KPI:
Efficiently review and process order handovers from Sales ensuring that all details and requirements are included within the booking


KPI:
Customer survey responses 4+ out of 5


KPI:
BARI used effectively

Accurately and efficiently process all branded and
Review the sales handover thoroughly and ensure that all branded and additional items ordered by the client.

additional items are transferred into the client's booking

  • Liaise with the company's authorised suppliers to accurately process and order branded items in time for the client's event
  • Manage the client through the branded product design process to meet their specific requirements

KPI:
All details provided by the sales team are present and correct within the Booking record


KPI:
Branded goods and additional items are accurate and processed within good time of the client's event, taking into consideration lead times and public holidays


KPI:
A good working relationship with suppliers is maintained


KPI:
Customer survey responses are 4+ out of 5
Handover of event details and client requirements
Working closely with the Operations Manager and clearly communicating all to Operations Manager client and event requirements to ensure that they have sufficient time and information available to organise and deliver the service

  • Making sure that all booking details are constantly up to date and all specific requirements are addressed and processed

KPI:
Feedback from Operations Manager with regards to quality of communication, information and feasibility of job requirements is positive


KPI:
A good working relationship with the Operations Manager is demonstrated


KPI:
All specific requirements and requests are processed efficiently prior to the event and job handover.
Responding to and managing inbound telephone *Receive all 'Operations' in-bound phone calls and manage them accordingly in calls relation to the client's existing booking(s) in a professional and friendly manner

  • Refer any exceptional enquiries or cases to the most relevant company Director

KPI:
All 'Operations' in-bound calls are answered professionally, and enquiries are dealt with efficiently. Maintaining a high level of customer service at all times


KPI:

Directors, or relevant personnel are efficiently made aware of any enquiries or cases that require their attention or that that they should be aware of.

Post-event customer satisfaction *Review all customer survey responses and follow the relevant process depending on level of satisfaction

  • Make courtesy calls to the clients after each service
  • Ensure that feedback is carried forward to future orders and bookings
  • Any future events and/or sales opportunities mentioned by the clients are noted and passed to sales team.

KPI:
All customer survey responses are reviewed, and any necessary tasks are actioned promptly


KPI:
Client receives professional and friendly courtesy calls after completion of our service and any issues are addressed and resolved efficiently


KPI:

All relevant feedback and sales opportunities are noted in BARI and passed to sales for future opportunities and bookings.

Contribution to the continuous development of *Continually feedback on the current processes and make suggestions on how pre
- event and post-event processes this could be improved to be more effective, efficient and provide better customer service


KPI:

Constructive feedback and ideas for improvement of the pre-event and post-event process are provided and put into action resulting in improvements for the company and its clients.

Contribution to the continuous development of *Continually feedback on the current system and make suggestions on how this
BARI (CRM) could be improved to be more effective, efficient and provide better customer service


KPI:

Constructive feedback and ideas for improvement of the pre-event and post-event process are provided and put into action resulting in improvements.

Working closely with both
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