- Provide first line support for all routine employee enquiries via knowledge management system
- Triage of inquiries and requests to experienced & advanced level representatives, People Advisors, and/or People CoE's
- Production and despatch in a timely manner of all employee correspondence
- Provide general administrative assistance as required
- Preparation & submission of all Payroll, Oracle & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
- Assist with sickness and long term disability cases as required
- Production of supporting documentation to support employee lifecycle
- Provide support on project related corporate initiatives and HR project initiatives as required
- Assist with all internal and external audits as required
- Ensuring accurate entry of benefit related information for salary changes, status changes, working hours changes, and terminations in relevant database(s), such as pension providers
- Onboarding and offboarding of employees, including benefits
- Liaise with benefit providers to solve challenging queries when needed
- Track employees' benefit eligibility and inform Payroll and Finance accordingly
- Responsible for invoice checking and reporting to Finance
- Generate reports for People departments and government as needed, such as sickness and overtime reporting
- Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
- Experience of working to tight deadlines with a strong results focus
- Strong attention to detail coupled with a high level of accuracy
- An enthusiastic team player who actively contributes in a flexible and adaptable manner
- The ability to communicate professionally at all levels both verbally and in writing
- Experience of working in a customer service environment with strong client orientation skills
- Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
- Considers how processes can be improved to enhance service provision and makes recommendations
- Fortune World's Most Admired Companies & Top for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, % score Corporate Equality Index
- , Disability: IN – % score
- Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
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People Services Administrator - Manchester, United Kingdom - THE BANK OF NEW YORK MELLON CORPORATION
Description
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.
We're seeking a future team member for the role of People Services Administrator to join our People team. This role is located in Manchester and is hybrid.
Job Purpose:
Primarily responsible for providing People and benefits administrative support to People colleagues, managers and employees across EMEA.
Responsibilities:
Requirements:
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
