Team Lead Operations - Berlin, United Kingdom - Evolve Selection Ltd

Evolve Selection Ltd

Verified Company

Berlin, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Evolve, we have a brand-new exciting vacancy to join a fast-growing Healthcare company. Our client is seeking an enthusiastic and self-motivated Operations Team Lead to join their team. Our client provides Orthopaedics services to private healthcare patientsaround the UK. As part of your role, you will be responsible for leading and developing a team of specialists.

This is a full-time position based at their head office in Berlin.

Ideal Requirements

Previous experience in managing and operating teams is essential.
Previous working knowledge of CRM processes is advantageous
Ideally have previous work in customer service/operations environment.
Service and resultdriven work ethic and the dedication to understand current workflows in detail to support the team in a handson manner
Ability to analyse data, conduct investigations and present findings in meetings.

Role Responsibilities

Lead and develop a team of specialists
Monitor, analyse and diagnose performance and patient experience based on quantitative and qualitative data.
Develop, motivate, and empower your team through clear goals, structured development plans and regular feedback to ensure target achievement
Continuous development of team performance through funnel deep dives, working mode analysis, live call listening sessions and feedback, quality assurance call reviews, and regular feedback sessions with action plans
Work closely with the Growth & Medical teams to plan and develop scope, deliverables, required resources, processes, and timing for new initiatives
Support your team handson when required and work through complex cases

Role Specific Competencies

Excellent communication skills
Enthusiastic and selfmotivating
Team player
Fantastic organisational skills

Recruitment Process
2/3 stage process.

Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors.