Dynamics 365 Consultant - Rugeley, United Kingdom - YourPrime Recruitment

YourPrime Recruitment

Verified Company

Rugeley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION Job Title Dynamics 365 Consultant (CRM)

Reporting to Consultancy Team Lead

Hours of Work Monday to Friday, 9am to 5.30pm __________________________________________________

Follow TES methodology and project planning to ensure delivery of service in line with company service level agreements and quality standards.
Work to agreed deadlines in line with SLAs and effectively manage customer expectations.
Carry out essential project tasks such as GAP analysis, effective product handovers and signing off project milestones, verifying that configuration is appropriate based on client requirements and expectations.
Work both independently and with other members of the consultancy team feeding back client information to ensure excellent customer service.
Effectively assist clients to configure D365, carrying out Full system walkthroughs as required, attending client sites UK wide as required in line with business need.
Effectively liaise with other Company departments including the project management team to feedback client concerns and ensure timely resolution in line with company service level agreements and quality standards.
Effectively contribute to business focus areas by providing constructive feedback on internal processes to improve Company best practice.
Out of hours work as and when required in line with project requirements including late nights and weekends.
Performance will be measured against utilisation targets and joint targets for project delivery. General for all staff
The principle roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.
Staff must always adopt and endorse the company's Mission Statement and all supporting policies, across all aspects of the role.
Staff are required to have a Personal Development plan and to participate in training, meetings or conferences considered relevant to their job.
Staff must carry out their duties with full regard to the rules policies and procedures and conditions of service contained in the staff handbook
To abide by the company's policies and procedures
To adhere to all health and safety legislation
To undertake any other task that is deemed reasonable within your skill set Person Specification
Proven experience with Dynamics 365 CE 'first
Excellent problem solving ability with outstanding analytical skills
Excellent verbal and written communication skills
Solution based and customer focused
Excellent teamworking skills
Acute attention to detail
Significant experience in 1st and 2nd line support
Significant knowledge of Dynamics 365 CE (CRM) systems and The Power Platform
Experience in partner channel desired
Desire to progress your skills through attaining Microsoft certification
Proven experience in Design, Documentation, Install, Configuration, Testing, Training and Go Live
Experience with data migration activities and tools
Ability to work to strict deadlines with excellent time management skills