Resource Planner - Leicester, United Kingdom - Showsec

Showsec
Showsec
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Join us and you'll be part of a fast-paced team that provide a key function to the success of Showsec.

The role provides a front-line support service to national operations teams through engagement, co-ordination, first touch resolution of the staffing database.

The Department is open seven days a week. The hours are set according to business needs and may vary throughout the year on a rota.


What you will be doing:


  • Working in a team environment, Acting as the initial contact point for our Casual Workforce. Engaging and supporting casual workers & identifying their needs
  • Ensuring casual staff are informed of available shifts that are applicable to their job role and to enable advance shift bookings
  • Providing first contact resolution and building sustainable relationships and trust with our Casual Workforce
  • Managing adhoc change requests
  • Create innovative advertisements to engage the casual workforce
  • Finding efficient solutions to critical issues
  • Follow communication procedures guidelines and policies in handling Casual Workforce complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

What Showsec can offer you:


  • Salary of £24,160.00 per annum
  • 37.5 hours per week
  • 24 days holiday + 8 days public holiday


  • Noncontractual bonus

  • Additional "holiday payment" equivalent to 2% of annual salary
  • Private medical scheme
  • Career progression
  • Royal London pension scheme with excellent employer contribution
  • Upon successful completion of probationary period

What we need from you:


  • Ability to work under pressure in a fastpaced environment
  • Experience within a busy office environment is desirable
  • Strong administration skills
  • Excellent customer service skills
  • Ability to prioritise own workload and work to tight deadlines
  • Excellent communication skills at all levels
  • Computer literate and competent at using Microsoft Office
  • Ability to work under pressure in a fastpaced environment
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