Care Coordinator - Enfield, United Kingdom - Medicus Health Partners

Medicus Health Partners

Verified Company

Enfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary

Enfield Unity PCN is looking for a highly motivated, IT literate, forward thinking, and quality aware individual to join our team.

We want someone who can offer communication system support and assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The post holder will be confident with EMIS, DOCMAN and Accurx as well as having advanced Excel skills and a working knowledge of website programming.

They will utilise these skills in contacting groups of patients to book vaccination, Immunisation, Screening and review appointments across our PCN sites.

You will undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

You will facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

As part of the largest Super Partnership in London, delivering community contracts in Enfield. MHP is growing rapidly and there will be opportunities for progression in the future.

**Previous applicants need not apply

Main duties of the job

We are looking for a Senior Care Co-Ordinator to join our team, working across sites to help improve health outcomes for our patients.

You must have excellent communications skills and IT skills as well as patience and understanding, put patient care at the center of everything you do and support the service as required.

Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing level.

The post-holder should recognize the importance of effective communication within the team and strive to maintain quality within the Practice.

IT experience is essential (MS Office & Internet) and advance Excel. Knowledge of EMIS would be an advantage however full training will be given.

Previous experience of working in general practice is preferred and knowledge of the local area is desirable, along with an awareness of the challenges faced in the community.

About us

We are a group of 21 friendly and well-established practices, collectively serving a population of over 160,000 patients in Enfield, North London.

Friendly supportive working environment.

Fully computerised using EMIS web.

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:
Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:
The duties and responsibilities may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

To deal with delegated tasks efficiently,