Service Advisor - Darlington, United Kingdom - Pybus Recruitment

Pybus Recruitment
Pybus Recruitment
Verified Company
Darlington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Experienced Service Advisor (Car Dealership)


Location:
Darlington


Salary:
Up To £24,000 + upselling and customer service bonus + Benefits

Full Time and Permanent

Hours:
Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm

As a Service Advisor, you'll ensure exceptional customer service, efficient reception, and seamless workshop coordination. Help maintain our high-quality standards and contribute to continuous improvement.


Responsibilities:


  • Greet and assist customers promptly and courteously
  • Record accurate customer/vehicle details and work descriptions
  • Coordinate with Workshop team on vehicle progress
  • Communicate delays and manage customer expectations
  • Maintain the Workshop loading system and handle invoices
  • Address customer queries and complaints
  • Collaborate with Service Manager to optimise workshop efficiency
  • Ensure accurate recording of Warranty information
  • Liaise with Parts Department for parts orders
  • Support achieving sales targets

Requirements:


  • Positive attitude and flexibility
  • Motor Trade experience is required
  • Effective communication skills
  • Previous selling/customer service exposure
  • Full UK driving license

Benefits:


  • Healthcare Cash Plan
  • Pension scheme
  • 24 days holiday + 8 bank holidays (increasing with service)
  • Discounts on Gym, shopping, and dining
  • Competitive bonus schemes

Ref:
ES/Dri-dar2023
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