Sales Advisor - Horley, United Kingdom - Ted Baker

Ted Baker Horley, United Kingdom

3 weeks ago

Description

Sales Advisor - 24 Hours - Gatwick Airport South Terminal
Main responsibilities People

A high level of team participation, working with integrity and respect for others
Actively drive and document your own learning to contribute to the success of the team and location
Be adaptable and flexible to the needs of the business in support of the team and the location
Collaborates with the teams in all meetings and briefings
Supports new hires within the team through friendly mentorship
Display a dedicated approach to self-awareness and self-development
Understand the core values and culture of Ted and reflect these in all efforts Product
Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C's.)
Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
Demonstrate a keen personal interest in Ted and supports brand messaging Commercial
Demonstrate all requirements of Ted's School of Excellence
Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and supporting all brand promotions and campaigns
Be proactive in the capture of customer data at PoS – where relevant – and understand how this actively informs customer relationship management
Keep yourself and customers up to date on and take an active interest in sharing Ted's social media activity
Proudly support the integration of new technology in to our customer service proposition
Deliver a warm and memorable customer service experience Operations
Follow Company policies and procedures with an ability to work unsupervised
Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

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