Customer Support Representative- Bournemouth - Signature Aviation

Signature Aviation

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Representative
Signature TECHNICAir Bournemouth Airport, Fixed term contract (Initially 2 months)

We are seeking a highly organized and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be responsible for project managing each input into the hangar.

You will serve as the primary point of contact for customers, manufacturer support representatives, regulatory authority representatives, and various company personnel throughout the maintenance process.

Keeping our customers up to date on the progress of their input and gaining customer approvals for the continuation of the input

Who we are:

Signature TECHNIC_Air_, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe.

As a division of Signature Aviation, Signature TECHNIC_Air _EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.

Your new role:

Coordinate and manage the project activities for each maintenance input into the hangar
Liaise with customers, manufacturer support representatives, regulatory authority representatives, and company management and support personnel as required
Maintain effective communication with stakeholders before, during, and after maintenance input events, ensuring all parties are informed and updated on the progress
Obtain necessary customer approvals for the continuation of maintenance input
Raise work packs and make amendments/revisions when necessary
Ensure compliance with all Technical Services procedures and regulations
Provide assistance to visiting aircrew and customers, ensuring their needs are met
Manage the upkeep and maintenance of the crew lounge area
Input of daily maintenance hours onto company systems
Scanning and sending work packs to customers

About you:

Ideally you will have previous experience in a similar customer support or project management role, and within the aviation industry would be highly desirable
You demonstrate strong organizational and time management skills
You have excellent communication and interpersonal skills with the ability to build andmaintain relationships with various stakeholders
You're proactive with a customerfocused mindset
You work well under pressure and handle multiple tasks simultaneously

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life integration.

Enhanced holiday entitlement
Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
Employee Assistance Program 24/7 help, guidance and support including access to free facetoface counselling
Access to an Employee Perks platform (shopping discounts)
Medicash Proactive health cash plan
Company sick pay
Flexible start/finish times
Life Assurance 4x Base Salary
Free onsite parking
Full access to LinkedIn Learning and ongoing Training & Development Opportunities
Global Development Scheme Opportunities
Mentorship schemes
Recognition programme performance, going above and beyond, service
Volunteering / Charity Days
Regular social events
Enhanced Family Friendly Leave Policies

Signature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.