Internal Client Management and Support - Sandy, United Kingdom - 1st Choice Rec

1st Choice Rec
1st Choice Rec
Verified Company
Sandy, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Internal Client Management and Support Administrator


  • Manage client issues and maintain excellent client relationships


  • - day to day customer service inbox


  • - respond to client calls


  • - handling administration tasks for the company's client accounts


  • - liaison with in house engineers to support client configuration and issue resolution


  • - client onboarding


  • Client site analysis


  • - study client sites and shortlist recommendations for improvement


  • - pro-active liaison with clients on system and site improvements


  • - participate in the SDR ('Stale Data Reporting') process and provide cover for colleagues


  • Post installation and service


  • - handle and process client communications


  • - manage internal client site configuration


  • - manage internal administrator tasks for client sites


  • Client Training



  • Prepare documentation



  • Run Client Training Sessions (via Google Meet/Teams/Zoom)



  • On occasion, you may be required to visit client sites


  • Client satisfaction surveys


  • Team dynamics



  • Attending team meetings with active participation



  • KPI's to management



  • Suggestions for improvements within the organisation


  • Other tasks as may from time to time be required including cover for colleagues such as Stock Handling support


  • Monday to Friday


  • 08:30am17:30pm
- £24,000-£27,000 per annum

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
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