Claims Performance Manager - United Kingdom - Stride Resource Management Ltd

Description

We are working with an insurance company, based in Manchester City, who are looking to expand its established team, with the addition of a Claims Performance Manager.

Celebrating 30 years of business, they have grown from strength to strength and have impressive expansion plans over the next 5 years, which will see headcount double and increased product lines brought to market.

Handle in an accurate and timely manner the referral of large and complex Liability claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail.

Report new claims and large loss movements to interested parties/reinsurers and management as required.

Maintain the flow of information with the Actuarial team to ensure all necessary detail is provided to assist with quarter end reviews.

Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts.

Undertake claims due diligence reviews on new opportunities.
Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to Audit team.

Oversee performance of the entire Claims book, ensuring accurate reserving, control of indemnity spend, proactive claims management and excellent customer service for each product.

Regularly assess Claims resource and structure, plan for future requirements and manage Claims related recruitment activity.

Overall responsibility of ensuring Claims Quality Audit, Peer Review and other Claims governance processes are completed, fit for purpose and provide information required to continually improve.

In return you will receive a salary up to £60,000 depending on your experience. This role will be based in the Manchester office, Monday - Friday 9:00am to 5:30pm.