Customer Service Executive - Shoreham-by-Sea, United Kingdom - FOCUS 4 U LTD

FOCUS 4 U LTD
FOCUS 4 U LTD
Verified Company
Shoreham-by-Sea, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6thplacein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.


Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.

We are now recruiting for a Customer Service Executive - Mobiles.


The purpose of this department / team is to day support to both Focus Mobile customers and the Mobile sales team.

You effectively communicate to all parties regarding customer queries and possible complaints. A confident multitasker who is resilient andshows great team spirit and excellent problem-solving skills.

Main duties of this role are:

  • Deliver outstanding customer service at all times
  • Work to a goal of 'one call resolution' actively listen to understand customer complaint leaving them satisfied with the service


At Focus Group you can be proud of what you do, how you do it and feel a true part of the team.

We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.

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