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    2nd Line Support - Newcastle upon Tyne, United Kingdom - Gibbs Hybrid

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    Description
    Permanent - 2nd Line IT Support - Newcastle/Hybrid

    • Role: 2nd Line IT Support
    • Newcastle Upon Type/Hybrid
    • Healthcare
    • Provide customer support and perform service desk incident management.
    • Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents.
    • Actively use IT Service Management (ITSM) software and asset tracking applications.
    • Provide troubleshooting services for desktops, laptops, printers, and software.
    • Evaluate new software and hardware solutions.
    • Install and test new software.
    • Inventory all software and hardware, ensuring the inventory is updated at all times.
    • Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users.
    • Provide Microsoft 365 administration and end-user support.
    • Undertake training and development to maintain awareness of new and emerging technologies.
    • Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available.
    Experience with IT Service Desk Support.

    • Knowledge of Microsoft O365 and Desktop applications.
    • Knowledge of Enterprise back-up software.
    • Knowledge of Microsoft SharePoint.

    This position may require some travel and after-hours work, and the successful candidate must be flexible in this regard.

    Please feel free to contact myself - Daisy Nguyen see below at Gibbs Hybrid for a confidential chat to know more details about the role.


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