Customer Services Assistant - Horsham, United Kingdom - Clearline Recruitmentment Ltd

Clearline Recruitmentment Ltd

Verified Company

Horsham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Services Apprentice, you will be responsible for providing excellent service to all customers and clients, assisting the Head of Customer Services and monitoring / processing payments.

This is a full-time role, with working hours from Monday

Friday, and is based in Horsham (you will need to drive and have access to your own vehicle due to the remote location).

Responsibilities

To provide an excellent level of service to all new and existing customers and clients
To organise and monitor Engineering activity inclusive of reactive, PPM and installations
To assist with Engineer diaries and ensure they know where they need to be each day
To maintain a positive relationship with clients
Keep clients well informed for each engineering visit
Ensure the correct Engineers are dispatched
Ensure payments are made by each client in the correct timescale
Manage the company CRM system keeping relevant information up to date, especially for new customers
Completion of relevant paperwork and administration tasks as required
Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for planned Engineer's visits
Always adhere to the brand standards for communication
Handle any complaints where possible and escalate through the appropriate channels when necessary.
Process payments for Engineering where needed including upfront payment for those yet to complete a credit agreement in full
Assist the Head of Customer Services with any tasks as required

Desired Experience

Have a broad knowledge of administration processes
You should have a good, current knowledge of IT; ability to find your way around the computer system and other related gadgets with the minimum amount of guidance

Desired Personal Skills

You must possess excellent communication skills for effective interaction with diverse groups of people
You must possess a friendly personality to be easily approachable by all persons by being polite and thoughtful
Possession of good math skills to be able to perform simple calculations on the spot (either with or without a calculator)
Ability to work effectively as part of a team
Ability to maintain positive disposition and be effective at work even when under pressure
Ability to be patient with customers no matter how difficult they might be
Ability to work to and deliver on given deadlines
Ability to multitask and still work effectively
Be punctual and have ability to manage own time effectively

Desired Qualifications / Licences
-
GCSE grades 4-9 or equivalent in English and Maths:

UK Driving Licence

Prospects

There is potential to progress into a permanent role after successful completion of the apprenticeship

Job Title:
Customer Services Assistant

Location:
Horsham (due to the remote location, it is required that you can drive and own a car)

Salary:
£20,000 per annum

Full time:
Monday - Friday

**For more information about this role, please contact Frankie Denahy at Clearline Recruitment.