Administrator - Temp to Perm - Birmingham, United Kingdom - SF Group

SF Group

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SF Recruitment are supporting a local GP in recruiting for an Administrator to join the team on a Temporary basis (Temp to Perm).

Hourly:
£11 per hour.

Hours:
Monday - Friday. Shifts do differ depending on preference.

Will be between 07:1- 19:45 (you will do hours within these hours which will be 7-8 hours per day) Can be flexible on shifts depending on what you are looking for e.g.

earlys, lates etc.

As the Administrator / Front of house you will provide a caring and efficient service to support to patients to signpost patients to sources of help, advocacy and support, and to help people play an active role in managing their own health.

The Role:

As the Administrator, you will deal with all general enquiries, explain procedures and make new and followup appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
Explain practice arrangements and formal requirements to new patients and ensure procedures are completed.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Processing repeat prescriptions in accordance with practice guidelines
Advise patients of relevant charges for private services, accept payment and issue receipts for same in accordance with the Practice Policies.
To work flexibly to meet the needs of the service, including covering for colleagues.
To record and report any patient concerns, complaints or incidents of abuse in line with the Practice Policy.
Processing and distributing incoming and outgoing mail in line with practice procedures. Checking patient details i.e. address, DOB and telephone number whether on the telephone or face to face.
Ensure that all new patients are registered onto the computer system promptly and accurately
To provide support to clinical staff as a chaperone where appropriate and in line with the Practice Policy
Prioritising Workflow tasks on the clinical system and to act on practice notes in a timely and diligent manner.
Assisting with the onward management of patients as required, eg referrals
Providing administrative support to clinicians and Management within the organisation
To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary.
To act as receptionist to a named GP or nursing team.
To undertake any other duties as deemed appropriate by the Practice.
Minimum of 2 years' experience in a busy Administrator or Reception role.
Excellent Communication & I.T Skills.