Customer Service/order Processor - Colwick, United Kingdom - SF Group
Description
SF Recruitment are currently recruiting for a Sales Coordinator/Order Processor on a full-time basis to cover a 12 month Fixed Term Contract, this will be based with one of their clients in Colwick.
You must have strong organisational skills, have the ability to work in a fast paced time critical environment managing customer order projects.
Responsibilities Include:
- Process connections on behalf of the business partners via the partner gateway/systems.
- To check the orders received from business partners, for accuracy and feedback / decline when appropriate.
- Review all paperwork received for accurate pricing, contract tenure and key data required in line with the appropriate network compliance guidelines.
- Maintain regular engagement with the various support teams in place, ensuring the company receive the appropriate support for the partners.
- Make outbound calls to partners to keep them updated on order/query progress, in addition to taking inbound calls maintaining a professional manner.
- Maintain regular outbound engagement with all partners within our base that sell the company products and services to ensure they are fully up to speed and understand any briefings cascaded.
- Maintain an up to date knowledge of products and services to ensure you can support with small order requests in support of Business Managers.
- Work as part of a team, assist colleagues to the best of ability.
- To assist business partners with the company order process, understanding procedures and escalate to Business Management when training is required.
- To escalate any system issues received in a timely manner.
Working Hours am pm Monday - Thursday
9.00am - 5.00pm on a Friday
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