Safeguarding Advisor - Coventry, United Kingdom - Cadent Gas

Cadent Gas

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Safeguarding Advisor

Contract Type:
Permanent

Location:
Ansty / Hybrid

Salary:
£27,727 - £32,620

About the role

As a Safeguarding advisor you will be working to support the delivery and roll out of Cadent's use of VCMA and social programmes strategy.

We want you to be "The Face" of Cadent at Customer and Stakeholder events, building and maintaining strong relationships with internal and external stakeholders.

You will be a part of a high performing, customer focused team and will manage your own impact on the wider Business goals.

You will be responsible for recording and generating management information and KPIs.

You will also work with community groups/charities and partners to help support customers that are living in vulnerable situations across our network by working together on innovative and wide reaching initiatives.

About You

Ordered and critical thinker with strong delivery mindset
Great communicator, influencer, and collaborator
Ability to build relationships with internal and external stakeholders to enable sharing of best practice across all organisations.
Able to communicate to a range of people from senior managers to community centre staff across our networks
Knowledge of Cadent's Safeguarding Strategy and the wider industry approach.
Clear understanding of the needs of customers living in vulnerable situations.
Knowledge of Cadent and its' structure and how each process area is accountable for delivering 'Services for All'.
Working on own initiative and keeping peers, management, and partners in the loop.

Experience of:

Previous customer experience, able to provide a professional and supportive customer service
Performing in a busy and demanding office environment
Operating in a positive manner with other stakeholders
Working closely with Operations using a variety of techniques to communicate effectively
Operating in an IT environment using mobile technology.
Supporting customers and managing their expectations
Providing clear and concise data and KPIs to leadership team
Working in a high performing customer focussed delivery team
Supporting Community inititiatives and projects
Supporting customers living in fuel poverty

Knowledge:

Ability to work under pressure and deliver high quality work in a timely manner.
Clear and confident communicator (verbal and written) with business acumen and ability to adapt communication style in given situations
Good IS capabilities (excel, power point & word, share point, web portals). Training can be provided.

What's In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves.

For this role in particular we can offer:

Funding and support towards your professional accreditation
Ample opportunity for progression within the business
Mentoring and guidance opportunities

Benefits

We offer a host of benefits to suit your lifestyle and support your wellbeing

These include:
_

Annual bonus
Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
25 days holiday, plus statutory days, and an option to buy more
Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
Strong focus on supporting you as an individual including:
hybrid working

- flexible working
- strong commitments to ED&I
- generous family provision policies

Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
My Offers membership card offering discounts and savings from hundreds of retailers
2 paid volunteering days per year
Free gym access at the Ansty office, as well as a 'Gympass' scheme providing free or heavily subsidised local gym memberships

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it.

Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.

About Us

At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working.

Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

Diversity and Inclusion
Don't meet every single requirement listed?

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our em