Reception Supervisor - Edinburgh, United Kingdom - University of Edinburgh

University of Edinburgh

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an exceptional Hotel Reception Supervisor who loves working with people and strives to achieve excellent standards of customer service.

The Opportunity:

Do you love going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression?

This is a fantastic opportunity for a passionate and customer-experience focused individual to join Accommodation, Catering and Events to help lead our reception team and deliver a high, consistent standard of customer service.

In this role you will:

Be an ambassador for our newly refurbished and rebranded products.
Continuously look to improve our standards and deliver worldclass hospitality.
Become an integral part of our existing reception team with a desire to succeed in delivering our values.
Utilise existing line management skills to motivate and encourage the reception staff in the delivery of customer service excellence.

Your skills and attributes for success:

Excellent customer service
Strong people management skills
Excellent organisational and time management skills
Ability to work under pressure for a period of time
Excellent verbal and written communication
Experience in administration including use of Microsoft packages and relevant computer software

To succeed in this busy role you will need strong multi-tasking skills, a passion for providing high levels of customer service and a real eye for detail.

You will have experience in a busy front-facing customer service environment; a hospitality background and experience in dealing with a wide variety of customers.

in a professional manner.

Advantageous experience includes; experience leading a team in a hospitality environment; administrative experience including the use of specialised software systems.

Salary:
£25,526.00 per year

Benefits: