- Maths and English GCSE or equivalent
- Good Standard of IT skills
- ECDL
- Experience of reception work
- Experience of entering and retrieving data from a computer
- Experience of working in a busy, challenging and ever changing environment
- One year experience of working in a health care setting
- Good communication skills with both adults and children
- Excellent Telephone Manner
- A good understanding of confidentiality and Information Governance
- To have experience of working in a team
- The ability to pass on information accurately to registered staff and other members of the multi-disciplinary team.
- Have an awareness of safeguarding children and young people
- Able to organise own workload following period of induction
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Receptionist - Children's Medical Day Case Unit - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trusts
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Description
Job summary
An exciting opportunity has arisen for the role of Receptionist on our Children's Medical Day Case Unit.
Children's Medical Day Case Unit recently opened in summer 2023 and is made up of 6 day case chairs providing medical day case procedures to a wide range of medical specialties; including but not limited to General Medicine, Respiratory, Gastroenterology, Allergy and multiple more.
Applicants must have office and reception based experience, as well as a good telephone manner and keyboard skills. They must be able to work using their own initiative and be able to communicate with patients, visitors and all levels of staff in a clear and accurate way.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
The main duties of the role are to support the ward team and provide reception and administrative cover.
To be responsible for providing clerical support during admission, transfer and discharge of patients. This role also includes supporting the ward team by ordering and stocking up essential equipment and paperwork.
About us
The children's hospital is housed within the Queens Medical Centre campus and has 116 inpatient beds across 8 inpatient wards covering all specialties.
This is a really exciting time to join Nottingham Children's Hospital as we became the first Children's Hospital in Europe to achieve pathway to excellence accreditation in 2020. This makes Nottingham Children's Hospital a really special place to work. Not only does this show that we provide excellent care to patients and family's it is also recognition that we have fantastic teams, leadership at all levels and a huge array of development opportunities. Our staff are proud to work at Nottingham Children's Hospital and all embrace the TEAM NUH ethos which we would love you to be part of.
Job descriptionJob responsibilities
To be responsible for providing clerical support during admission, transfer and discharge of patients.
To welcome patients and families into the unit and ensure details are correct on the system.
To be responsible for ensuring that case notes are complete and in order before being sent to other wards and departments.
To promptly manage incoming and outgoing post.
To ensure outpatient appointments are booked correctly and in a timely manner.
Ensuring Careflow is updated daily with correct patient details.
This role also includes supporting the ward team by ordering and stocking up essential equipment and paperwork.
Person SpecificationTraining and Qualifications
Essential
Desirable
Experience
Essential
Desirable
Communication and relationship skills
Essential
Desirable
Analytical and Judgement Skills
Essential
Desirable
Planning and organisation skills
Essential