Customer Service Executive - London, United Kingdom - Diageo

Description

Customer Operations Manager, 12 Month FTC page is loaded Customer Operations Manager, 12 Month FTC
Apply locations London, England time type Full time posted on Posted 2 Days Ago job requisition id JR Job Description :

Please note:
this is a 12 month contract
The role is responsible for the effective running & management of the Customer Operations team in GB.

This team are the front line Diageo GB Supply Chain representatives managing the day-to-day Supply Chain & customer fulfilment into customers & execute tasks involving logistics, allocation management, compliance to trading terms & demand management across our 3 channels of major grocers, wholesalers & the on trade.

In addition to being customer facing, these roles collaborate internally with the Commercial teams being sat in the Cross functional selling teams & within the working day cycle.

As manager of the team, the Customer Operations Manager partners the On Trade & Off Trade Commercial Directors, the National Account Controllers, Innovation & Commercialisation & Revenue Growth Planning leads & sits on the leadership team of the GB Supply Chain.

The Customer Operations lead owns all tasks related to the effective & seamless delivery of volumes into customers & deliver key Improve projects as part of our ambition to be the Supplier of Choice in the eyes of the Customer via leading The Advantage Group rankings.

Work closely with Planning to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance

In order to bring the transformation to life, engages and collaborates internally with the market commercial teams and externally the strategic customers.

This is a key leadership role across the GB Supply Chain & into GB Commercial.

The role supports both On & Off Trade Directors & sits on their leadership teams to support the role Supply plays in the broader GB business.

The role is a senior level contact with external customers as the escalation point before the Supply Chain Director.

Deep personal accountability for great performance
~ Strong end to end supply chain FMCG understanding, alongside high levels of numerical competence and attention to detail
~ Experience in governance, brand change, manufacturing, logistics and planning preferable

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Competitive base salary and bonus scheme
• Contemporary work life balance policies and wellbeing activities
• Contributary pension scheme
• Comprehensive health insurance for you and your family
• This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

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locations 2 Locations time type Full time posted on Posted 5 Days Ago With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company.

Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.