Customer Service Administrator - Northampton, United Kingdom - Match Recruitment

Match Recruitment
Match Recruitment
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Administrator

£11.54 per hour/ £24,000 per annum

Monday - Friday (40 hours per week)


Alternating weekly shift pattern:
8am - 5pm/ 9am - 6pm

Northampton. Brackmills.

Fully office based or hybrid (2 days per week remote working available) working available. Must live locally.
Match Recruitment are recruiting on behalf of their client based in Northampton. Match Recruitment are recruiting on behalf of their client based in Northampton. Since the pandemic they've only become busier, you'll be joining a business with a strong and stable business model. Our client is looking to add to their senior customer service team. Whilst this is customer service based, it's mínimal contact with the general public. As a rough split, this role is 60% administration and 40% telephone based, but every day is different.


Summary of role:


Your daily responsibilities and duties:


  • Provide proactive support to growing external relationships with customers
  • Working as part of a central team, investigating and resolving queries relating to Homecare and clinical service issues, with the support of the Customer Experience Manager
  • Taking ownership of clinical and process queries, resolving the issue end to end and providing feedback
  • Assist and liaise with other departments to implement process improvements which have been identified from investigation activities.
To be considered for this role, at least 2 years of previous (and recent) office administration experience is essential.

You must have good I.T skills - you'll be working on their internal system and Microsoft Office (mainly Outlook and Excel).


Job Types:
Full-time, Permanent, Temporary contract


Salary:
£24,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Work Location:
One location
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