Sales and Customer Service Agent - London, United Kingdom - ABL Recruitment

ABL Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sales and Customer Service Agent

Job Title:
Sales and Customer Service Agent

Salary:
£11 OTE

Location:
Canary Wharf, London - Hybrid

Hours:37.5 per week

Shifts:08:00 - 16:00 or 12:00-20:00 Monday to Friday / 08:00-16:00 on weekends. Hours each week will outlined in a monthly rota. You will be expected to work 2 weekend days p month.

Main Purpose of role:

Why work for us?

Fun and sociable team environment working culture
Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £1000
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Weekly dress down day
Cycle to work scheme
Tech scheme

Responsibilities and Duties of Role

Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays

Training (100% Remote)

Full product and system training provided
Sales technique training provided
Customer Service skills training provided

Profile

Dutch speaker to fluent level
Excellent interpersonal skills
Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient.
Good attention to detail
Excellent multi tasker
Aims to surprise and delight on every customer interaction
Experience in a previous customer service or sales roles (E);
Excellent communication and motivational skills, ability to multitask and work independently (E);
Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
Excellent understanding of call centre practices, KPIs etc. (P)